Refund policy

At Evasa, each piece is thoughtfully handcrafted and carefully packed before dispatch. We strive to ensure your order reaches you safely and beautifully.

Please read this policy carefully before placing your order.

Damaged Products

In the rare event that you receive a damaged item, you may claim a same-product exchange or store credit, subject to the following conditions:

  • A clear, uninterrupted unboxing video is mandatory, recorded from the moment the sealed package is opened.

  • The video must clearly show the outer packaging, shipping label, and the damaged product.

  • The video must be shared with us within 24 hours of delivery.

  • Claims without a proper unboxing video cannot be accepted under any circumstances.

Once verified, we will offer:

  • Replacement of the same product, or

  • Store credit equivalent to the product value (as applicable).

Refunds are not provided for damaged items.

Missing Items

If any item from your order is missing:

  • A clear unboxing video must be shared within 24 hours of delivery.

  • Upon verification, the missing item will be shipped.

  • If unavailable, store credit or a refund will be issued for the missing product.

Claims without an unboxing video will not be considered.

Handmade Nature of Our Products

All Evasa products are completely handmade.
Minor variations in glaze, texture, color tone, pinholes, or slight surface irregularities are natural characteristics of handcrafted ceramics and are not considered defects.

These variations cannot be treated as grounds for return, refund, or replacement.

Return to Office (RTO)

If an order is returned due to customer-related reasons (incorrect address, refusal, unavailability, etc.):

  • Refunds will be processed after deduction of shipping and packaging charges.

  • Re-delivery requests will incur additional shipping charges.

Refunds cannot be issued for:

  • Incorrect or incomplete shipping addresses

  • Refusal of delivery

  • Three failed delivery attempts

Re-shipping can be arranged if shipping charges are borne by the customer.

Return Policy (Non-Damage Cases)

If you wish to return a product for reasons other than damage or missing items:

  • Reverse shipping must be arranged and paid by the customer.

  • The product must be unused and returned in original packaging and condition.

  • Refunds or replacements will be processed only after inspection and approval.

Refunds:

  • Processed after deduction of shipping and packaging charges.

Replacements:

  • Additional shipping charges apply.

Sale & Clearance Items

  • Sale items are not eligible for return or replacement unless damaged or missing (with valid proof).

  • Clearance items are strictly non-returnable and non-replaceable.

  • Only verified damaged or missing cases will be considered.

Important Note on Fragile Items

As our products are fragile by nature, damage claims must be raised within 12 hours of delivery with valid proof.

We value your trust and are always here to assist you.
For any concerns, please contact our support team within the stipulated timelines.